Debian Bug report logs - #703946
general: OS freezes, but mouse and ping keeps working

Package: general; Maintainer for general is debian-devel@lists.debian.org;

Reported by: Felipe <unknowuser01@gmail.com>

Date: Tue, 26 Mar 2013 03:30:01 UTC

Severity: critical

Done: Holger Levsen <holger@layer-acht.org>

Bug is archived. No further changes may be made.

Toggle useless messages

View this report as an mbox folder, status mbox, maintainer mbox


Report forwarded to debian-bugs-dist@lists.debian.org, unknowuser01@gmail.com, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 03:30:06 GMT) Full text and rfc822 format available.

Acknowledgement sent to Felipe <unknowuser01@gmail.com>:
New Bug report received and forwarded. Copy sent to unknowuser01@gmail.com, debian-devel@lists.debian.org. (Tue, 26 Mar 2013 03:30:06 GMT) Full text and rfc822 format available.

Message #5 received at submit@bugs.debian.org (full text, mbox):

From: Felipe <unknowuser01@gmail.com>
To: Debian Bug Tracking System <submit@bugs.debian.org>
Subject: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 00:26:59 -0300
Package: general
Severity: critical
Justification: breaks the whole system

Hi everyone.

When using Google Chrome (I cannot assure you that it only occours with
it), more often surfing on Google+, the system freezes, but the mouse
pointer keeps working. When I close the notebook screen, it goes to
"suspend", but when I power it again, it comes back to the last state,
with the screen freezed.

I tried to close and open the notebook to see if the logon screen would
appear, but, as I said, it didn't.

Another important thing: when freezed, the notebook keeps responding to
pings. There's no packages lost.



-- System Information:
Debian Release: 7.0
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)

Kernel: Linux 3.2.0-4-amd64 (SMP w/4 CPU cores)
Locale: LANG=pt_BR.utf8, LC_CTYPE=pt_BR.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash



Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 04:24:04 GMT) Full text and rfc822 format available.

Acknowledgement sent to Martin Eberhard Schauer <Martin.E.Schauer@gmx.de>:
Extra info received and forwarded to list. Copy sent to debian-devel@lists.debian.org. (Tue, 26 Mar 2013 04:24:04 GMT) Full text and rfc822 format available.

Message #10 received at 703946@bugs.debian.org (full text, mbox):

From: Martin Eberhard Schauer <Martin.E.Schauer@gmx.de>
To: Felipe <unknowuser01@gmail.com>, 703946@bugs.debian.org
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 05:18:25 +0100
> Package: general
> Severity: critical
> Justification: breaks the whole system
>
> Hi everyone.
>
> When using Google Chrome (I cannot assure you that it only occurs with

Hi Felipe,

as far as I googled, Chrome is not packaged by Debian, but Chromium is.
So better complain at Google.

And provide more information.

Cheers,
   Martin



Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 05:42:08 GMT) Full text and rfc822 format available.

Acknowledgement sent to Gunnar Wolf <gwolf@gwolf.org>:
Extra info received and forwarded to list. Copy sent to debian-devel@lists.debian.org. (Tue, 26 Mar 2013 05:42:08 GMT) Full text and rfc822 format available.

Message #15 received at 703946@bugs.debian.org (full text, mbox):

From: Gunnar Wolf <gwolf@gwolf.org>
To: Felipe <unknowuser01@gmail.com>, 703946@bugs.debian.org
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Mon, 25 Mar 2013 23:34:57 -0600
Felipe dijo [Tue, Mar 26, 2013 at 12:26:59AM -0300]:
> When using Google Chrome (I cannot assure you that it only occours with
> it), more often surfing on Google+, the system freezes, but the mouse
> pointer keeps working. When I close the notebook screen, it goes to
> "suspend", but when I power it again, it comes back to the last state,
> with the screen freezed.
> 
> I tried to close and open the notebook to see if the logon screen would
> appear, but, as I said, it didn't.
> 
> Another important thing: when freezed, the notebook keeps responding to
> pings. There's no packages lost.

This can be related to an unstability problem I saw using the non-free
nvidia drivers.

Anyway, the problem should not be filed as a "Debian general" bug, but
rather as specific to whatever component is causing the freezes.



Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 06:36:04 GMT) Full text and rfc822 format available.

Acknowledgement sent to Javier Barroso <javibarroso@gmail.com>:
Extra info received and forwarded to list. Copy sent to debian-devel@lists.debian.org. (Tue, 26 Mar 2013 06:36:04 GMT) Full text and rfc822 format available.

Message #20 received at 703946@bugs.debian.org (full text, mbox):

From: Javier Barroso <javibarroso@gmail.com>
To: Felipe <unknowuser01@gmail.com>, 703946@bugs.debian.org
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 07:33:26 +0100
Hello,

On Tue, Mar 26, 2013 at 4:26 AM, Felipe <unknowuser01@gmail.com> wrote:
> Package: general
> Severity: critical
> Justification: breaks the whole system
>
> Hi everyone.
>
> When using Google Chrome (I cannot assure you that it only occours with
> it), more often surfing on Google+, the system freezes, but the mouse
> pointer keeps working. When I close the notebook screen, it goes to
> "suspend", but when I power it again, it comes back to the last state,
> with the screen freezed.
>
> I tried to close and open the notebook to see if the logon screen would
> appear, but, as I said, it didn't.
>
> Another important thing: when freezed, the notebook keeps responding to
> pings. There's no packages lost.

Do you use gnome shell? It seems like a gnome-shell hang (my  computer
had the same syptoms some weeks ago). Could you test with another
desktop environment?

Is your laptop ssh accessible while it is "freezed"? If so, you could
investigate which process is the responsible of such freeze.

Regard,



Reply sent to Holger Levsen <holger@layer-acht.org>:
You have taken responsibility. (Tue, 26 Mar 2013 08:03:12 GMT) Full text and rfc822 format available.

Notification sent to Felipe <unknowuser01@gmail.com>:
Bug acknowledged by developer. (Tue, 26 Mar 2013 08:03:12 GMT) Full text and rfc822 format available.

Message #25 received at 703946-done@bugs.debian.org (full text, mbox):

From: Holger Levsen <holger@layer-acht.org>
To: 703946-done@bugs.debian.org
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 09:01:44 +0100
Hi,

On Dienstag, 26. März 2013, Felipe wrote:
> When using Google Chrome 

Google Chrome is not part of Debian, thus closing this bug. Please file a new 
one if you can reproduce this with another browser. Also try a different 
desktop environment (XFCE, KDE, LXDE, you name) to see if the problem goes 
away then. If thats a case, please file a bug against gnome.


cheers,
	Holger



Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 08:09:10 GMT) Full text and rfc822 format available.

Message #28 received at 703946@bugs.debian.org (full text, mbox):

From: Philipp Kern <pkern@debian.org>
To: Martin Eberhard Schauer <Martin.E.Schauer@gmx.de>, 703946@bugs.debian.org
Cc: Felipe <unknowuser01@gmail.com>
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 09:03:57 +0100
[Message part 1 (text/plain, inline)]
On Tue, Mar 26, 2013 at 05:18:25AM +0100, Martin Eberhard Schauer wrote:
> as far as I googled, Chrome is not packaged by Debian, but Chromium is.
> So better complain at Google.

If userspace is able to freeze your desktop, that's likely "our" fault.

Kind regards
Philipp Kern
[signature.asc (application/pgp-signature, inline)]

Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 11:51:04 GMT) Full text and rfc822 format available.

Acknowledgement sent to Undefined User <unknowuser01@gmail.com>:
Extra info received and forwarded to list. Copy sent to debian-devel@lists.debian.org. (Tue, 26 Mar 2013 11:51:04 GMT) Full text and rfc822 format available.

Message #33 received at 703946@bugs.debian.org (full text, mbox):

From: Undefined User <unknowuser01@gmail.com>
To: 703946@bugs.debian.org
Subject: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 08:48:19 -0300
[Message part 1 (text/plain, inline)]
Good morning.

I'm really sorry for not providing enough information, but I'll do my best
to reproduce the error and see what happens when using Chromium or Firefox
at the same procedure.

I didn't test the SSH either, and that's a good idea. I will enable the
service and try to access it. Could you tell me what commands should I be
entering on SSH access to return with good information?

Thanks for the support.
[Message part 2 (text/html, inline)]

Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 18:45:04 GMT) Full text and rfc822 format available.

Message #36 received at 703946@bugs.debian.org (full text, mbox):

From: Andrei POPESCU <andreimpopescu@gmail.com>
To: Undefined User <unknowuser01@gmail.com>, 703946@bugs.debian.org
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 20:40:33 +0200
[Message part 1 (text/plain, inline)]
On Ma, 26 mar 13, 08:48:19, Undefined User wrote:
> Good morning.
> 
> I'm really sorry for not providing enough information, but I'll do my best
> to reproduce the error and see what happens when using Chromium or Firefox
> at the same procedure.
> 
> I didn't test the SSH either, and that's a good idea. I will enable the
> service and try to access it. Could you tell me what commands should I be
> entering on SSH access to return with good information?

I would suggest you contact debian-user for further support in debugging 
this issue.

Kind regards,
Andrei
-- 
http://wiki.debian.org/FAQsFromDebianUser
Offtopic discussions among Debian users and developers:
http://lists.alioth.debian.org/mailman/listinfo/d-community-offtopic
[signature.asc (application/pgp-signature, inline)]

Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#703946; Package general. (Tue, 26 Mar 2013 18:45:07 GMT) Full text and rfc822 format available.

Acknowledgement sent to Michael Hanke <mih@debian.org>:
Extra info received and forwarded to list. Copy sent to debian-devel@lists.debian.org. (Tue, 26 Mar 2013 18:45:07 GMT) Full text and rfc822 format available.

Message #41 received at 703946@bugs.debian.org (full text, mbox):

From: Michael Hanke <mih@debian.org>
To: Gunnar Wolf <gwolf@gwolf.org>, 703946@bugs.debian.org
Cc: Felipe <unknowuser01@gmail.com>
Subject: Re: Bug#703946: general: OS freezes, but mouse and ping keeps working
Date: Tue, 26 Mar 2013 19:42:34 +0100
On Mon, Mar 25, 2013 at 11:34:57PM -0600, Gunnar Wolf wrote:
> Felipe dijo [Tue, Mar 26, 2013 at 12:26:59AM -0300]:
> > Another important thing: when freezed, the notebook keeps responding to
> > pings. There's no packages lost.
> 
> This can be related to an unstability problem I saw using the non-free
> nvidia drivers.

We have three hardware-identical machines (Lenovo Think Centre) at work,
all three running a more or less up-to-date wheezy -- all three Intel
graphics.. Two of them running GNOME-shell, one KDE -- only the GNOME
machines show this kind of behavior. Whenever I had a chance to get on
the console (only the X-session froze) I wasn't able to figure out what
component was responsible: no signififcant CPU-load, no obvious problems
-- hard to figure out who is is at fault.


Michael

-- 
Michael Hanke
http://mih.voxindeserto.de



Bug archived. Request was from Debbugs Internal Request <owner@bugs.debian.org> to internal_control@bugs.debian.org. (Wed, 24 Apr 2013 07:27:37 GMT) Full text and rfc822 format available.

Send a report that this bug log contains spam.


Debian bug tracking system administrator <owner@bugs.debian.org>. Last modified: Thu Apr 17 07:46:23 2014; Machine Name: beach.debian.org

Debian Bug tracking system
Copyright (C) 1999 Darren O. Benham, 1997,2003 nCipher Corporation Ltd, 1994-97 Ian Jackson.