Debian Bug report logs - #690982
Printouts are incomplete

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Message #5 received at submit@bugs.debian.org (full text, mbox, reply):

From: Michael Biebl <biebl@debian.org>

To: Debian Bug Tracking System <submit@bugs.debian.org>

Subject: Printouts are incomplete

Date: Fri, 19 Oct 2012 21:17:41 +0200

[Message part 1 (text/plain, inline)]

Package: cups
Version: 1.5.3-2.3
Severity: grave

I've tried to print several documents today.
All of them where broken, as only parts of the page are printed.

Downgrading to the wheezy version fixes this problem completely and this
issue is 100% reliably reproducible. So I'm marking this bug as grave,
to not let this version migrate to testing.

As an example, I've printed the test page with the wheezy version and
the sid version of cups and scanned them again (attached as jpg).

You can notice that with version 1.5.3-2.3 only about half the page is
printed.

I tested different printer drivers, the result was always the same.

Cheers,
Michael

-- System Information:
Debian Release: wheezy/sid
  APT prefers unstable
  APT policy: (500, 'unstable'), (500, 'testing'), (200, 'experimental')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 3.2.0-4-amd64 (SMP w/4 CPU cores)
Locale: LANG=de_DE.utf8, LC_CTYPE=de_DE.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages cups depends on:
ii  adduser                3.113+nmu3
ii  bc                     1.06.95-4
ii  cups-client            1.5.3-2.3
ii  cups-common            1.5.3-2.3
ii  cups-filters           1.0.18-2+b2
ii  cups-ppdc              1.5.3-2.3
ii  debconf [debconf-2.0]  1.5.46
ii  dpkg                   1.16.8
ii  ghostscript            9.05~dfsg-6.1
ii  libacl1                2.2.51-8
ii  libavahi-client3       0.6.31-1
ii  libavahi-common3       0.6.31-1
ii  libc6                  2.13-35
ii  libcups2               1.5.3-2.3
ii  libcupscgi1            1.5.3-2.3
ii  libcupsimage2          1.5.3-2.3
ii  libcupsmime1           1.5.3-2.3
ii  libcupsppdc1           1.5.3-2.3
ii  libdbus-1-3            1.6.8-1
ii  libgcc1                1:4.7.2-4
ii  libgnutls26            2.12.20-1
ii  libgssapi-krb5-2       1.10.1+dfsg-2
ii  libkrb5-3              1.10.1+dfsg-2
ii  libldap-2.4-2          2.4.31-1
ii  libpam0g               1.1.3-7.1
ii  libpaper1              1.1.24+nmu2
ii  libslp1                1.2.1-9
ii  libstdc++6             4.7.2-4
ii  libusb-1.0-0           2:1.0.12-2
ii  lsb-base               4.1+Debian7
ii  poppler-utils          0.18.4-3
ii  procps                 1:3.3.3-2
ii  ssl-cert               1.0.32

Versions of packages cups recommends:
ii  avahi-daemon               0.6.31-1
ii  colord                     0.1.21-4
ii  foomatic-filters           4.0.17-1
ii  ghostscript-cups           9.05~dfsg-6.1
ii  printer-driver-gutenprint  5.2.9-1

Versions of packages cups suggests:
pn  cups-bsd               <none>
pn  cups-pdf               <none>
ii  foomatic-db            20120523-1
pn  hplip                  <none>
pn  printer-driver-hpcups  <none>
ii  smbclient              2:3.6.6-3
ii  udev                   175-7

-- debconf information:
  cupsys/raw-print: true
  cupsys/backend: ipp, lpd, socket, usb, snmp, dnssd

[test-page-cups-1.5.3-2.3.jpg (image/jpeg, attachment)]

[test-page-cups-1.5.3-1.jpg (image/jpeg, attachment)]

Message #10 received at 690982@bugs.debian.org (full text, mbox, reply):

From: Michael Biebl <biebl@debian.org>

To: 690982@bugs.debian.org

Subject: Re: Bug#690982: Acknowledgement (Printouts are incomplete)

Date: Sat, 20 Oct 2012 01:03:40 +0200

[Message part 1 (text/plain, inline)]

Some additional information:

I'm using a Canon PIXMA MP610 printer, attached via USB.

So looking through the diff between -1 and -2.3 the patch
debian/patches/usb-backend-further-enhancements.patch might
indeed by the culprit here. Reading through the patch header

 - Added the command line option "usb-no-reattach". With the option set
the usblp kernel module does not get reattached after a job has been
printed. Some printers cut off the end of the job or even crash by
re-attaching the module. This is a development/debug mode to test
whether re-attaching was the culprit of a problem. Users should
report such issues so that their printers can get added to the quirk
list.
- USB backend: Do a printer reset after each job, this makes the
Prolific USB -> Parallel adapter finally work (LP: #987485) and
makes it unnecessary to blacklist the usblp kernel module for some
printers (LP: #997040).


I've tried  "lp -d Canon_MP610_series -o usb-no-reattach=off test.pdf",
but that didn't seem to help.
I'm not sure though, if I have passed the usb-no-reattach option the
right way.

In the kernel I still got an entry like
Oct 20 00:39:39 pluto kernel: [ 2641.104790] usb 1-1.1.3: reset
high-speed USB device number 9 using ehci_hcd



On a different note: I don't quite understand, by you modprobe the usblp
module on upgrades, but not in the init script
.
If the module is needed, shouldn't you also load it when you reboot?
If it's not needed, why the modprobe?

Michael

-- 
Why is it that all of the instruments seeking intelligent life in the
universe are pointed away from Earth?

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Message #15 received at 690982@bugs.debian.org (full text, mbox, reply):

From: "Didier 'OdyX' Raboud" <odyx@debian.org>

To: Michael Biebl <biebl@debian.org>

Cc: 690982@bugs.debian.org

Subject: Re: Bug#690982: Acknowledgement (Printouts are incomplete)

Date: Sat, 20 Oct 2012 11:48:02 +0200

[Message part 1 (text/plain, inline)]

Hi Michael, and thanks for your very detailed bugreport, it's greatly 
appreciated.

Without much insight into your specific problem, would the (quite invasive) 
attached patch solve your problem ? It's the "backport" of latest upstream 
CUPS libusb backend over 1.5.3-2.3 .

Le samedi, 20 octobre 2012 01.03:40, Michael Biebl a écrit :
> On a different note: I don't quite understand, by you modprobe the usblp
> module on upgrades, but not in the init script
> 
> If the module is needed, shouldn't you also load it when you reboot?
> If it's not needed, why the modprobe?

Well... As far as I understand it (and I'm a young cups bird), the module 
should either be loaded by default or on-demand. It has been blacklisted for a 
while so the postinst ensures that a non-rebooted system upgraded through 
these versions would get a loaded module. I think (but might be wrong), that 
the module would otherwise be loaded.

Looking forward for the results of the attached patch!

Cheers, 

OdyX

[usbfixes.patch (text/x-patch, attachment)]

Message #20 received at 690982@bugs.debian.org (full text, mbox, reply):

From: Michael Biebl <biebl@debian.org>

To: Didier 'OdyX' Raboud <odyx@debian.org>

Cc: 690982@bugs.debian.org

Subject: Re: Bug#690982: Acknowledgement (Printouts are incomplete)

Date: Tue, 23 Oct 2012 19:38:11 +0200

[Message part 1 (text/plain, inline)]

On 20.10.2012 11:48, Didier 'OdyX' Raboud wrote:
> Hi Michael, and thanks for your very detailed bugreport, it's greatly 
> appreciated.
> 
> Without much insight into your specific problem, would the (quite invasive) 
> attached patch solve your problem ? It's the "backport" of latest upstream 
> CUPS libusb backend over 1.5.3-2.3 .
> 
> Le samedi, 20 octobre 2012 01.03:40, Michael Biebl a écrit :
>> On a different note: I don't quite understand, by you modprobe the usblp
>> module on upgrades, but not in the init script
>>
>> If the module is needed, shouldn't you also load it when you reboot?
>> If it's not needed, why the modprobe?
> 
> Well... As far as I understand it (and I'm a young cups bird), the module 
> should either be loaded by default or on-demand. It has been blacklisted for a 
> while so the postinst ensures that a non-rebooted system upgraded through 
> these versions would get a loaded module. I think (but might be wrong), that 
> the module would otherwise be loaded.

You're right. It seems after a reboot the module was loaded
automatically / on-demand.

> 
> Looking forward for the results of the attached patch!

It seems the patch does the trick for me. I get complete printouts
again. Thanks!

For completeness sake, the relevant lsusb output is
Bus 003 Device 008: ID 04a9:1725 Canon, Inc. MP610 ser


Cheers,
Michael


-- 
Why is it that all of the instruments seeking intelligent life in the
universe are pointed away from Earth?

[signature.asc (application/pgp-signature, attachment)]

Message #25 received at 690982-close@bugs.debian.org (full text, mbox, reply):

From: Didier Raboud <odyx@debian.org>

To: 690982-close@bugs.debian.org

Subject: Bug#690982: fixed in cups 1.5.3-2.4

Date: Thu, 25 Oct 2012 08:32:53 +0000

Source: cups
Source-Version: 1.5.3-2.4

We believe that the bug you reported is fixed in the latest version of
cups, which is due to be installed in the Debian FTP archive.

A summary of the changes between this version and the previous one is
attached.

Thank you for reporting the bug, which will now be closed.  If you
have further comments please address them to 690982@bugs.debian.org,
and the maintainer will reopen the bug report if appropriate.

Debian distribution maintenance software
pp.
Didier Raboud <odyx@debian.org> (supplier of updated cups package)

(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing ftpmaster@debian.org)


-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Format: 1.8
Date: Thu, 25 Oct 2012 08:56:29 +0200
Source: cups
Binary: libcups2 libcupsimage2 libcupscgi1 libcupsdriver1 libcupsmime1 libcupsppdc1 cups cups-client libcups2-dev libcupsimage2-dev libcupscgi1-dev libcupsdriver1-dev libcupsmime1-dev libcupsppdc1-dev cups-bsd cups-common cups-ppdc cups-dbg cupsddk
Architecture: source all amd64
Version: 1.5.3-2.4
Distribution: unstable
Urgency: low
Maintainer: Debian CUPS Maintainers <pkg-cups-devel@lists.alioth.debian.org>
Changed-By: Didier Raboud <odyx@debian.org>
Description: 
 cups       - Common UNIX Printing System(tm) - server
 cups-bsd   - Common UNIX Printing System(tm) - BSD commands
 cups-client - Common UNIX Printing System(tm) - client programs (SysV)
 cups-common - Common UNIX Printing System(tm) - common files
 cups-dbg   - Common UNIX Printing System(tm) - debugging symbols
 cups-ppdc  - Common UNIX Printing System(tm) - PPD manipulation utilities
 cupsddk    - Common UNIX Printing System (transitional package)
 libcups2   - Common UNIX Printing System(tm) - Core library
 libcups2-dev - Common UNIX Printing System(tm) - Development files CUPS library
 libcupscgi1 - Common UNIX Printing System(tm) - CGI library
 libcupscgi1-dev - Common UNIX Printing System(tm) - Development files for CGI libra
 libcupsdriver1 - Common UNIX Printing System(tm) - Driver library
 libcupsdriver1-dev - Common UNIX Printing System(tm) - Development files driver librar
 libcupsimage2 - Common UNIX Printing System(tm) - Raster image library
 libcupsimage2-dev - Common UNIX Printing System(tm) - Development files CUPS image li
 libcupsmime1 - Common UNIX Printing System(tm) - MIME library
 libcupsmime1-dev - Common UNIX Printing System(tm) - Development files MIME library
 libcupsppdc1 - Common UNIX Printing System(tm) - PPD manipulation library
 libcupsppdc1-dev - Common UNIX Printing System(tm) - Development files PPD library
Closes: 508941 668662 670042 670224 677180 690982
Changes: 
 cups (1.5.3-2.4) unstable; urgency=low
 .
   * Non-maintainer upload on behalf of the Printing Team.
 .
   [ Till Kamppeter ]
   * Correctly install language-private.h as /usr/include/cups/i18n.h,
     .install file entries cannot rename files (LP: #1013470).
 .
   [ Martin Pitt ]
   * Tighten cups' and cups-client's dependency to libcups2 to current binary
     version. They use private symbols from the libraries which the automatic
     dependencies from the .symbols files don't cover.
     (Closes: #668662, #677180)
   * manpage-translations.patch: Update German manpage translations, thanks
     Helge Kreutzmann! (Closes: #670042)
   * manpage-translations.patch: Update French manpage translations, thanks
     Julien Patriarca! (Closes: #670224)
   * debian/README.Debian: Explain how to enable cups-lpd, thanks Vincent
     McIntyre. (Closes: #508941)
 .
   [ Didier Raboud ]
   * Backport upstream quirks for the libusb backend (Closes: #690982).
   * Packaging repository moved to Git, change VCS-* fields accordingly.
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