Debian Bug report logs - #661866
cups: CUPS states job successful. Only an error page prints, if anything.

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Message #5 received at submit@bugs.debian.org (full text, mbox, reply):

From: Brett Ussher <breusshe@hotmail.com>

To: Debian Bug Tracking System <submit@bugs.debian.org>

Subject: cups: CUPS states job successful. Only an error page prints, if anything.

Date: Thu, 1 Mar 2012 20:18:07 -0700

Package: cups
Version: 1.5.0-13
Severity: important

Dear Maintainer,

I first noticed this after a CUPS update, but have been too busy to deal with
it.  Basically, when I print now, only an error page is created (if I'm lucky)
with the following information on it:

ERROR:
invalidaccess (yes, no space here)
OFFENDING COMMAND:
length
STACK:

I can print to this printer (Brother HL-5250DN) from my other computer just
fine, so not a hardware issue.  It does not matter what application I'm
printing from:  any PDF program (okular, Adobe, whatever), LibreOffice, plain
text files in Kate or gedit.  Everything causes the error page listed above.  I
also get this for an output file when I print to the built-in PDF queue, so the
output location does not seem to matter which makes me think it is not a PPD
issue.

Most of the time, I don't even get the error page when I send it to my printer.
Usually, when I print, the printer wakes up, the activity light flashes once
and then stays on.  It will sit there like that until the cows come home.  If I
restart the CUPS service, sometimes that will jolt things and the error page
will print (though that is not the only way to get the error page, it will
print on its own at times).  Other times, I have to hit the cancel job button
on the printer to reset the activity light.

I have tried recreating the print queue, rebooting and reinstalling CUPS.
Nothing fixed it.  I've had issues in the past where the last page to print in
a job will hold in my printer for a long time and then finally print.  That is
not what is going on here.  It simply does not print.

Thank you for looking into this.



-- System Information:
Debian Release: wheezy/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: amd64 (x86_64)

Kernel: Linux 3.2.0-1-amd64 (SMP w/8 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages cups depends on:
ii  adduser                3.113+nmu1
ii  bc                     1.06.95-2+b1
ii  cups-client            1.5.0-13
ii  cups-common            1.5.0-13
ii  cups-ppdc              1.5.0-13
ii  debconf [debconf-2.0]  1.5.41
ii  ghostscript            9.05~dfsg-2
ii  libavahi-client3       0.6.30-6
ii  libavahi-common3       0.6.30-6
ii  libc6                  2.13-26
ii  libcups2               1.5.0-13
ii  libcupscgi1            1.5.0-13
ii  libcupsdriver1         1.5.0-13
ii  libcupsimage2          1.5.0-13
ii  libcupsmime1           1.5.0-13
ii  libcupsppdc1           1.5.0-13
ii  libdbus-1-3            1.4.18-1
ii  libgcc1                1:4.6.2-12
ii  libgnutls26            2.12.16-1
ii  libgssapi-krb5-2       1.10+dfsg~beta1-2
ii  libijs-0.35            0.35-8
ii  libkrb5-3              1.10+dfsg~beta1-2
ii  liblcms1               1.19.dfsg-1+b1
ii  libldap-2.4-2          2.4.28-1.1
ii  libpam0g               1.1.3-7
ii  libpaper1              1.1.24+nmu1
ii  libpoppler13           0.16.7-3
ii  libslp1                1.2.1-9
ii  libstdc++6             4.6.2-12
ii  libusb-0.1-4           2:0.1.12-20
ii  lsb-base               3.2-28.1
ii  poppler-utils          0.16.7-3
ii  procps                 1:3.2.8-11
ii  ssl-cert               1.0.28
ii  ttf-freefont           20100919-1
ii  zlib1g                 1:1.2.6.dfsg-1

Versions of packages cups recommends:
ii  avahi-daemon                                        0.6.30-6
ii  colord                                              0.1.16-2
ii  cups-driver-gutenprint                              5.2.7-5
ii  foomatic-filters                                    4.0.12-1
ii  ghostscript-cups                                    9.05~dfsg-2
ii  printer-driver-gutenprint [cups-driver-gutenprint]  5.2.7-5

Versions of packages cups suggests:
ii  cups-bsd     1.5.0-13
ii  cups-pdf     2.6.1-5
ii  foomatic-db  20120212-1
ii  hplip        <none>
ii  smbclient    2:3.6.3-1
ii  udev         175-3.1

-- debconf information:
  cupsys/raw-print: true
  cupsys/backend: ipp, lpd, parallel, serial, socket, usb, snmp, dnssd

Message #10 received at 661866@bugs.debian.org (full text, mbox, reply):

From: njkjta74 <njkjta74@yahoo.it>

To: 661866@bugs.debian.org

Subject: Bug report #661866 Brother HL-5250DN

Date: Fri, 09 Mar 2012 11:32:56 +0100

Hi Brett,
I have the same printer and the same bug on pure Debian/Wheezy also 
after the last CUPS update (1.5.2-5).
The Brother HL-5250DN works fine on another computer with Debian/Wheezy 
not still updated.
I've "temporarily" resolved using driver "Brother HL-5170DN - 
CUPS+Gutenprint v5.2.7" instead of the "Brother HL-5250DN 
Foomatic/Postscript" ( the right one used in the past).

Thanks for your support.
Simone.

Message #15 received at 661866@bugs.debian.org (full text, mbox, reply):

From: Brian Potkin <claremont102@gmail.com>

To: Debian Bug Tracking System <661866@bugs.debian.org>

Cc: Brett Ussher <breusshe@hotmail.com>, njkjta74 <njkjta74@yahoo.it>

Subject: cups: CUPS states job successful. Only an error page prints, if anything.

Date: Wed, 14 Mar 2012 19:26:32 +0000

Package: cups
Followup-For: Bug #661866


This is probably a bug in cups-filters which has been fixed in the next
package update. Please see

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/953350

and

https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/950713

Cheers,

Brian.

Message #20 received at 661866@bugs.debian.org (full text, mbox, reply):

From: Brian Potkin <claremont102@gmail.com>

To: Debian Bug Tracking System <661866@bugs.debian.org>

Cc: Brett Ussher <breusshe@hotmail.com>, njkjta74 <njkjta74@yahoo.it>

Subject: cups: CUPS states job successful. Only an error page prints, if anything.

Date: Thu, 15 Mar 2012 15:42:26 +0000

Package: cups
reassign 661866 cups-filters


Maybe not quite fixed yet.

https://bugs.launchpad.net/ubuntu/+source/cups/+bug/955553

Message #27 received at 661866@bugs.debian.org (full text, mbox, reply):

From: Brett Ussher <breusshe@hotmail.com>

To: 661866@bugs.debian.org

Subject: cups: CUPS states job successful. Only an error page prints, if, anything.

Date: Wed, 21 Mar 2012 22:41:32 -0700

[Message part 1 (text/plain, inline)]

Hey, Simone;

Thanks for the tip.  I used a different driver: Brother HL-5250DN 
Foomatic/pxlmono.  It seems to print faster than the HL-5170DN which can 
take around 45 seconds before the job starts to print.  The 
Foomatic/pxlmono only takes about 4 seconds before it starts to print.

Also, I've been watching the launchpad bugs mentioned by Brian Potkin.  
Only one of the test files they posted on those bug reports works for 
me.  Not to mention that Ubuntu has decided it is a Brother driver 
error.  I'm not saying it's not, but those drivers have not been touched 
by Brother in four years, and my printer has been working that whole 
time.  So, I'm a little hesitant to point the finger at Brother.

At any rate.  I seem to be working for the time being.  I'll just keep 
an eye out for ghostscript and cups updates and retest the postscript 
driver if I see any.

-- 

Brett D. Ussher

"Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind."
- Dr. Seuss

[Message part 2 (text/html, inline)]

Message #32 received at 661866-done@bugs.debian.org (full text, mbox, reply):

From: Brian Potkin <claremont102@gmail.com>

To: 661866-done@bugs.debian.org

Subject: Re: Bug#661866: cups: CUPS states job successful. Only an error page prints, if anything.

Date: Wed, 15 Mar 2017 15:37:49 +0000

On Thu 01 Mar 2012 at 20:18:07 -0700, Brett Ussher wrote:

> Package: cups
> Version: 1.5.0-13
> Severity: important
> 
> Dear Maintainer,
> 
> I first noticed this after a CUPS update, but have been too busy to deal with
> it.  Basically, when I print now, only an error page is created (if I'm lucky)
> with the following information on it:
> 
> ERROR:
> invalidaccess (yes, no space here)
> OFFENDING COMMAND:
> length
> STACK:
> 
> I can print to this printer (Brother HL-5250DN) from my other computer just
> fine, so not a hardware issue.  It does not matter what application I'm
> printing from:  any PDF program (okular, Adobe, whatever), LibreOffice, plain
> text files in Kate or gedit.  Everything causes the error page listed above.  I
> also get this for an output file when I print to the built-in PDF queue, so the
> output location does not seem to matter which makes me think it is not a PPD
> issue.
> 
> Most of the time, I don't even get the error page when I send it to my printer.
> Usually, when I print, the printer wakes up, the activity light flashes once
> and then stays on.  It will sit there like that until the cows come home.  If I
> restart the CUPS service, sometimes that will jolt things and the error page
> will print (though that is not the only way to get the error page, it will
> print on its own at times).  Other times, I have to hit the cancel job button
> on the printer to reset the activity light.
> 
> I have tried recreating the print queue, rebooting and reinstalling CUPS.
> Nothing fixed it.  I've had issues in the past where the last page to print in
> a job will hold in my printer for a long time and then finally print.  That is
> not what is going on here.  It simply does not print.
> 
> Thank you for looking into this.

This report was submitted against what is now an unsuppoerted version of
cups-filters. There did seem to be an amelioration of the issue at the
time and it is very probably not present in testing/unstable. Should
that not be the case, please submit a new report.

Thanks,

Brian.

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