Debian Bug report logs - #661563
reportbug: suggest contacting debian-user when unsure about which package to file against

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Package: reportbug; Maintainer for reportbug is Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>; Source for reportbug is src:reportbug.

Reported by: Jonathan Nieder <jrnieder@gmail.com>

Date: Tue, 28 Feb 2012 00:57:02 UTC

Severity: wishlist

Tags: patch

Found in versions reportbug/6.3.1, reportbug/6.4.4

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Report forwarded to debian-bugs-dist@lists.debian.org, Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>:
Bug#661563; Package reportbug. (Tue, 28 Feb 2012 00:57:05 GMT) Full text and rfc822 format available.

Acknowledgement sent to Jonathan Nieder <jrnieder@gmail.com>:
New Bug report received and forwarded. Copy sent to Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>. (Tue, 28 Feb 2012 00:57:05 GMT) Full text and rfc822 format available.

Message #5 received at submit@bugs.debian.org (full text, mbox):

From: Jonathan Nieder <jrnieder@gmail.com>
To: submit@bugs.debian.org
Subject: reportbug: suggest contacting debian-user when unsure about which package to file against
Date: Mon, 27 Feb 2012 18:54:18 -0600
[Message part 1 (text/plain, inline)]
Package: reportbug
Version: 6.3.1
Severity: wishlist
Tags: patch

Hi,

Don Armstrong wrote[1]:

> http://www.debian.org/Bugs/Reporting already tells people to contact
> -user if they are unable to determine which package their bug report
> should be filed against. I suppose text could be added to reportbug to
> mimic this... perhaps changing:
>
>    Please enter the name of the package in which you have found a problem, or type 'other' to report a more general problem.
>
> to 
>
>    Please enter the name of the package in which you have found a problem, or type 'other' to report a more general problem.
>    If you don't know what package the bug is in, please contact debian-user@lists.debian.org for assistance.
>
> [and the list can be changed as needed for l10n.]

Thanks, this is a nice idea.

While looking over the relevant code path, I noticed that reportbug
already has a prompt for reports against general, project, (progeny's)
debian-general, and base:

  Enter a package: general
  Are you sure this bug doesn't apply to a specific package? [y|N|q|?]?

If I am desperate to get my bug report to someone appropriate and do
not know which specific package would be appropriate, that reminder
would not help much, though.

I've attached two patches: the first implements the wording suggestion
Don suggested, and the second makes sure the line break gets through
to the console to make it a little more readable.  Thoughts of all
kinds welcome.

Thanks for your thoughtfulness.
Jonathan

[1] http://thread.gmane.org/gmane.linux.debian.devel.general/170079
[01-reportbug-unknown-package-advice (text/plain, attachment)]
[02-reportbug-multiline-prompts (text/plain, attachment)]

Information forwarded to debian-bugs-dist@lists.debian.org, bugs@theloosespoke.org.uk, Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>:
Bug#661563; Package reportbug. (Sat, 18 Jan 2014 22:45:16 GMT) Full text and rfc822 format available.

Acknowledgement sent to Z <bugs@theloosespoke.org.uk>:
Extra info received and forwarded to list. Copy sent to bugs@theloosespoke.org.uk, Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>. (Sat, 18 Jan 2014 22:45:16 GMT) Full text and rfc822 format available.

Message #10 received at 661563@bugs.debian.org (full text, mbox):

From: Z <bugs@theloosespoke.org.uk>
To: Debian Bug Tracking System <661563@bugs.debian.org>
Subject: Re: reportbug: suggest contacting debian-user when unsure about which package to file against
Date: Sat, 18 Jan 2014 22:40:52 +0000
Package: reportbug
Version: 6.4.4
Followup-For: Bug #661563

Dear Maintainer,

It is important to also recognise that there are a lot of minor 'usability'
bugs which make programs difficult or off-putting for non technical users.
These issues are best noticed and reported by them, and so catering reportbug
for such users would be a massive step forward. Having a really easy and
intuitive interface, such as in this step, to help people report bugs. would do
this. A good approach might be to have a kind of questionnaire thing where a
few options are chosen, leading to a few more, and soon (like the game 20
questions) they will probably have a better idea which package to file it
against.



-- Package-specific info:
** Environment settings:
INTERFACE="gtk2"

** /home/zack/.reportbugrc:
reportbug_version "6.4.4"
mode standard
ui gtk2
realname "Z"
email "bugs@theloosespoke.org.uk"
no-cc
header "X-Debbugs-CC: bugs@theloosespoke.org.uk"
smtphost reportbug.debian.org

-- System Information:
Debian Release: jessie/sid
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'testing'), (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 3.12-1-amd64 (SMP w/4 CPU cores)
Locale: LANG=en_GB.utf8, LC_CTYPE=en_GB.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages reportbug depends on:
ii  apt               0.9.14.2
ii  python            2.7.5-5
ii  python-reportbug  6.4.4

reportbug recommends no packages.

Versions of packages reportbug suggests:
pn  claws-mail                                 <none>
pn  debconf-utils                              <none>
pn  debsums                                    <none>
pn  dlocate                                    <none>
pn  emacs22-bin-common | emacs23-bin-common    <none>
ii  exim4                                      4.82-3
ii  exim4-daemon-light [mail-transport-agent]  4.82-3
ii  file                                       1:5.14-2
ii  gnupg                                      1.4.16-1
ii  python-gtk2                                2.24.0-3+b1
ii  python-gtkspell                            2.25.3-12
pn  python-urwid                               <none>
ii  python-vte                                 1:0.28.2-5
ii  xdg-utils                                  1.1.0~rc1+git20111210-7

Versions of packages python-reportbug depends on:
ii  apt               0.9.14.2
ii  python            2.7.5-5
ii  python-debian     0.1.21+nmu2
ii  python-debianbts  1.11
ii  python-support    1.0.15

python-reportbug suggests no packages.

-- no debconf information



Information forwarded to debian-bugs-dist@lists.debian.org, Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>:
Bug#661563; Package reportbug. (Sun, 19 Jan 2014 00:21:12 GMT) Full text and rfc822 format available.

Acknowledgement sent to Sandro Tosi <morph@debian.org>:
Extra info received and forwarded to list. Copy sent to Reportbug Maintainers <reportbug-maint@lists.alioth.debian.org>. (Sun, 19 Jan 2014 00:21:12 GMT) Full text and rfc822 format available.

Message #15 received at 661563@bugs.debian.org (full text, mbox):

From: Sandro Tosi <morph@debian.org>
To: Z <bugs@theloosespoke.org.uk>, 661563@bugs.debian.org
Subject: Re: Bug#661563: reportbug: suggest contacting debian-user when unsure about which package to file against
Date: Sun, 19 Jan 2014 01:18:27 +0100
> It is important to also recognise that there are a lot of minor 'usability'
> bugs which make programs difficult or off-putting for non technical users.
> These issues are best noticed and reported by them, and so catering reportbug
> for such users would be a massive step forward.

No, that's not what reportbug is for: it is for *bug reporting* to the
Debian Bug Tracking System; users should know how to send an email to
the debian-users address.

-- 
Sandro Tosi (aka morph, morpheus, matrixhasu)
My website: http://matrixhasu.altervista.org/
Me at Debian: http://wiki.debian.org/SandroTosi



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