Debian Bug report logs - #633159
lenny->squeeze: TeX breakage, upgrade-from-grub-legacy disables greeter

Package: upgrade-reports; Maintainer for upgrade-reports is Debian Testing Group <debian-testing@lists.debian.org>;

Reported by: Linda R <lindamarcella@yahoo.com>

Date: Sat, 9 Jul 2011 09:36:30 UTC

Severity: normal

Tags: squeeze

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Report forwarded to debian-bugs-dist@lists.debian.org, Debian Kernel Team <debian-kernel@lists.debian.org>:
Bug#633159; Package linux-image-2.6-686. (Sat, 09 Jul 2011 09:36:38 GMT) Full text and rfc822 format available.

Acknowledgement sent to Linda R <lindamarcella@yahoo.com>:
New Bug report received and forwarded. Copy sent to Debian Kernel Team <debian-kernel@lists.debian.org>. (Sat, 09 Jul 2011 09:36:56 GMT) Full text and rfc822 format available.

Message #5 received at submit@bugs.debian.org (full text, mbox):

From: Linda R <lindamarcella@yahoo.com>
To: submit@bugs.debian.org
Subject: Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)
Date: Sat, 9 Jul 2011 02:02:04 -0700 (PDT)
[Message part 1 (text/plain, inline)]
Package: linux-image-2.6-686

--- On Sat, 7/9/11, Debian Bug Tracking System <owner@bugs.debian.org> wrote:

> From: Debian Bug Tracking System <owner@bugs.debian.org>
> Subject: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)
> To: "Linda R" <lindamarcella@yahoo.com>
> Date: Saturday, July 9, 2011, 1:21 AM
> Your message didn't have a Package:
> line at the very first line of the
> mail body (part of the pseudo-header), or didn't have a
> Package: line
> at all. Unfortunatly, this means that your message has been
> ignored
> completely.
> 
> Without this information we are unable to categorise or
> otherwise deal
> with your problem report. Please _resubmit_ your report to
> submit@bugs.debian.org
> and tell us which package the
> report is for. For help, check out
> http://www.debian.org/Bugs/Reporting.
> 
> Your message was dated Sat, 9 Jul 2011 01:17:34 -0700 (PDT)
> and had
> message-id <1310199454.50527.YahooMailClassic@web120607.mail.ne1.yahoo.com>
> and subject Debian Lenny to Squeeze upgrade.
> The complete text of it is attached to this message.
> 
> If you need any assistance or explanation please contact
> owner@bugs.debian.org
> and include the the attached
> message.
> 
> If you didn't send the attached message (spam was sent
> forging your
> from address), we apologize; please disregard this
> message.
> 
> -- 
> -1: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=-1
> Debian Bug Tracking System
> Contact owner@bugs.debian.org
> with problems
> 
[Message part 2 (message/rfc822, inline)]
From: Linda R <lindamarcella@yahoo.com>
To: submit@bugs.debian.org
Subject: Debian Lenny to Squeeze upgrade
Date: Sat, 9 Jul 2011 01:17:34 -0700 (PDT)
The bug is that after I installed Squeeze, the Tex distribution totally died.  And after I ran "upgrade-from-grub-legacy", the graphical interface and greeter no long work.

I think some of the documentation was unclear and left ambiguous instructions , which I probably guessed at and misinterpreted, although I googled for help for quite a while before.

I might just wipe my disk and install Ubuntu, which everyone at my job has already switched to, especially because I need this computer for work, and it hasn't worked with wireless or dual monitor.

I have a computer science and math degree, and also a couple years of computer science at Berkeley.  I'm 50 years old, and I very much doubt any older person could do this, without extensive background.

Very poorly done!  Documentation and software is just a mess, sorry to say.

After about 12 hours of working on this, what a waste of a day, and if things continue, probably for the rest of the weekend.


Bug reassigned from package 'linux-image-2.6-686' to 'general'. Request was from Ben Hutchings <ben@decadent.org.uk> to control@bugs.debian.org. (Sat, 09 Jul 2011 12:51:13 GMT) Full text and rfc822 format available.

Information forwarded to debian-bugs-dist@lists.debian.org, debian-devel@lists.debian.org:
Bug#633159; Package general. (Sat, 09 Jul 2011 17:30:03 GMT) Full text and rfc822 format available.

Acknowledgement sent to Jonathan Nieder <jrnieder@gmail.com>:
Extra info received and forwarded to list. Copy sent to debian-devel@lists.debian.org. (Sat, 09 Jul 2011 17:30:03 GMT) Full text and rfc822 format available.

Message #12 received at 633159@bugs.debian.org (full text, mbox):

From: Jonathan Nieder <jrnieder@gmail.com>
To: Linda R <lindamarcella@yahoo.com>
Cc: 633159@bugs.debian.org
Subject: Re: Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)
Date: Sat, 9 Jul 2011 12:27:03 -0500
reassign 633159 upgrade-reports
tags 633159 squeeze
quit

Hi Linda,

Linda R wrote:

> The bug is that after I installed Squeeze, the Tex distribution
> totally died.  And after I ran "upgrade-from-grub-legacy", the
> graphical interface and greeter no long work.

Was this a new installation or an upgrade?  Where did you get the
packages from?  What messages does TeX print to show it's dead?  What
greeter did you use before, and what symptoms show it no longer works?

> I think some of the documentation was unclear and left ambiguous
> instructions

If, as it sounds like, you ran into some bugs, then no amount of
documentation except for a document with generic debugging
instructions (which would indeed be nice) is going to help,
unfortunately.  Bugs are about undesirable or unexpected behavior and
with the effort to document them correctly, it's often easier to fix
them.  With more details, it might be possible to give more pointers.

I'd also be interested in logs from the installation or upgrade.  With
more details about what happened (e.g., whether this was a new
installation or an upgrade), it should be possible to help with that,
or barring that, the kind people at debian-user@lists.debian.org
should be able to help (for details, see [*].  In particular, on that
list people who want to be cc-ed on replies need to request so).

Regards,
Jonathan

[*] http://www.debian.org/MailingLists/#codeofconduct




Bug reassigned from package 'general' to 'upgrade-reports'. Request was from Jonathan Nieder <jrnieder@gmail.com> to control@bugs.debian.org. (Sat, 09 Jul 2011 17:30:05 GMT) Full text and rfc822 format available.

Added tag(s) squeeze. Request was from Jonathan Nieder <jrnieder@gmail.com> to control@bugs.debian.org. (Sat, 09 Jul 2011 17:30:06 GMT) Full text and rfc822 format available.

Information forwarded to debian-bugs-dist@lists.debian.org, Debian Testing Group <debian-testing@lists.debian.org>:
Bug#633159; Package upgrade-reports. (Sat, 09 Jul 2011 18:15:09 GMT) Full text and rfc822 format available.

Acknowledgement sent to Jonathan Nieder <jrnieder@gmail.com>:
Extra info received and forwarded to list. Copy sent to Debian Testing Group <debian-testing@lists.debian.org>. (Sat, 09 Jul 2011 18:15:09 GMT) Full text and rfc822 format available.

Message #21 received at 633159@bugs.debian.org (full text, mbox):

From: Jonathan Nieder <jrnieder@gmail.com>
To: Linda R <lindamarcella@yahoo.com>
Cc: 633159@bugs.debian.org
Subject: Re: Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)
Date: Sat, 9 Jul 2011 13:12:51 -0500
retitle 633159 lenny->squeeze: TeX breakage, upgrade-from-grub-legacy disables greeter
quit

Hi,

Jonathan Nieder wrote:
> Linda R wrote:

>> The bug is that after I installed Squeeze, the Tex distribution
>> totally died.  And after I ran "upgrade-from-grub-legacy", the
>> graphical interface and greeter no long work.

One more pointer:
http://www.debian.org/releases/stable/amd64/release-notes/ch-about.en.html#upgrade-reports

Thanks again for your work to make Debian a little better.

Regards,
Jonathan




Changed Bug title to 'lenny->squeeze: TeX breakage, upgrade-from-grub-legacy disables greeter' from 'Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)' Request was from Jonathan Nieder <jrnieder@gmail.com> to control@bugs.debian.org. (Sat, 09 Jul 2011 18:15:11 GMT) Full text and rfc822 format available.

Information forwarded to debian-bugs-dist@lists.debian.org, Debian Testing Group <debian-testing@lists.debian.org>:
Bug#633159; Package upgrade-reports. (Sun, 10 Jul 2011 00:27:03 GMT) Full text and rfc822 format available.

Acknowledgement sent to Linda R <lindamarcella@yahoo.com>:
Extra info received and forwarded to list. Copy sent to Debian Testing Group <debian-testing@lists.debian.org>. (Sun, 10 Jul 2011 00:27:03 GMT) Full text and rfc822 format available.

Message #28 received at 633159@bugs.debian.org (full text, mbox):

From: Linda R <lindamarcella@yahoo.com>
To: 633159@bugs.debian.org
Subject: Bug 633159: enny->squeeze: TeX breakage, upgrade-from-grub-legacy disables greeter
Date: Sat, 9 Jul 2011 17:25:45 -0700 (PDT)
Hi,

Sorry for my loss of patience after about 15 hours of working on it late into the night.  The GUI and greeter are working again.  I don't really know what caused the problems.  Maybe it's because I maxed out the root partition space, although I didn't see an error about it, or maybe because of the following.

On some of the steps in the upgrade process, it asked if I wanted to keep my modified configuration file or accept the package developer's file, and I always chose the package developer's file.  Well, that was probably stupid, and even moreso, that I didn't stop to back up my configuration file.  I backed up my user data beforehand, but I had no idea of what system stuff I'd want to keep, and I thought stopping the installation process would cause problems (which it did).

So this screwed things up, for example, my TeX installation is totally broken, looking for files in the wrong places, and I haven't figured out how to fix it yet.  I use this software for work, and this made me unable to work or do much else this weekend.  This caused many errors, and when I finally found the message buried somewhere that was causing the problem, and was able to reinstall TeX (although it still doesn't work), here's one Debian upgrade  behavior that I don't understand.

When I installed TeX-related packages, it asked if I wanted to delete a humongous amount of packages that were new, I think, for the Squeeze release, like deborphan, and other packages I'd never seen before.  I would expect that rerunning the entire upgrade process in the steps given in the release notes (which I did repeat) would reinstall all these packages that installing TeX deleted.  But I have no idea why it didn't, or what makes the installation process (like apt-get dist-upgrade) think they should be part of Squeeze in the first place.  This includes packages like gnome that the GUI needs.

On the second time through, they didn't get installed, and even packages like gnome were missing.  I think I reclaimed disk space with "aptitude clean", then tried "apt-get update" and "apt-get dist-upgrade", but it didn't bring these missing packages back.  Finally, I found a post in the Debian forums that said someone had a similar problem about losing the GUI, and they typed "startx", so that worked to bring back the GUI, and then -- whew! -- I thought it probably wasn't the video drivers.  Some more forum posts seemed to hint that maybe related packages like gnome and X11-related packages were missing.  After installing those, and rebooting, the GUI started up automatically.

Anyone who's a little older or less experienced and doesn't have a second computer with Internet access would not be able to figure this out.  It's simply not a product for the general public.  Quite disappointing.  You really have to be ridiculously persistent for it to work, at least if you've made the slightest modifications to package configurations.

Also, there were some ambiguous parts of the documentation, like where it says you should install a new kernel, there was something that made it unclear about whether that was necessary or not.  For example, at first it says you should install a new kernel, but then, in section 4.6.1. "Installing the kernel metapackage", it says "If you do not see any output, then you will need to install a new linux-image package by hand."  Well, I did see some output, so the way this instruction is phrased left me thinking oh maybe I don't need to install a kernel image.  But I checked what the most recent kernel version was by going outside the instruction page.  I saw mine was not the most up-to-date, so I did install a newer one.  Maybe I didn't need to.

Linda




Information forwarded to debian-bugs-dist@lists.debian.org, Debian Testing Group <debian-testing@lists.debian.org>:
Bug#633159; Package upgrade-reports. (Sun, 10 Jul 2011 18:18:05 GMT) Full text and rfc822 format available.

Acknowledgement sent to Jonathan Nieder <jrnieder@gmail.com>:
Extra info received and forwarded to list. Copy sent to Debian Testing Group <debian-testing@lists.debian.org>. (Sun, 10 Jul 2011 18:18:05 GMT) Full text and rfc822 format available.

Message #33 received at 633159@bugs.debian.org (full text, mbox):

From: Jonathan Nieder <jrnieder@gmail.com>
To: 633159@bugs.debian.org
Cc: Linda R <lindamarcella@yahoo.com>
Subject: [lindamarcella@yahoo.com: Re: Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)]
Date: Sun, 10 Jul 2011 13:16:23 -0500
[Message part 1 (text/plain, inline)]
Forwarding to the bug log.  I hope that's okay.
[Message part 2 (message/rfc822, inline)]
From: Linda R <lindamarcella@yahoo.com>
To: Jonathan Nieder <jrnieder@gmail.com>
Subject: Re: Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)
Date: Sun, 10 Jul 2011 05:02:27 -0700 (PDT)
Hi Jonathan,

Today I ran parted from a live CD, and moved some unused space from my home partition to my root partition, and thank goodness it worked, and booted again.  The only thing was it left more small unused fragments, but it's probably not significant.

I went through the upgrade steps again, but no changes.  Not sure why some programs like deborphan are marked "deinstall" by dpkg --get-selections "*".

Then I reran pdflatex (part of the TeX package) and googled for similar errors, and found where TeX looks for files, and that the old configuration file was blessedly automatically saved somehow, maybe by the "apt-get dist-upgrade", because there was a question in the saved script asking which configuration file to keep.  So, it was like a one-line difference, and changing that fixed Tex (pdflatex and bibtex ran).

And I'm even going to sleep an hour earlier tonight - probably by 5:30 am.

Linda


--- On Sat, 7/9/11, Jonathan Nieder <jrnieder@gmail.com> wrote:

> From: Jonathan Nieder <jrnieder@gmail.com>
> Subject: Re: Fw: Message with no Package: tag cannot be processed! (Debian Lenny to Squeeze upgrade)
> To: "Linda R" <lindamarcella@yahoo.com>
> Date: Saturday, July 9, 2011, 9:11 PM
> Hi Linda,
> 
> Linda R wrote:
> 
> > I'm sorry I was impatient after spending most of my
> day and all of
> > my night yesterday on this, and was a bit disconcerted
> with the
> > temporary loss of the GUI.
> 
> No problem.  That's quite understandable.
> 
> Some of these problems --- recovery from basic "tasks" (in
> the tasksel
> sense) failing to upgrade and coping with insufficient disk
> space
> during upgrade --- sound improvable indeed.  I am
> swamped now but
> would like to send comments on that to the bug log some
> time in the
> next week or so.  Please feel free to remind me if I
> drop the ball.
> 
> Regards,
> Jonathan
> 

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