Debian Bug report logs - #865015
debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

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Message #5 received at submit@bugs.debian.org (full text, mbox, reply):

From: Francisco Gómez <espectalll@kydara.com>

To: Debian Bug Tracking System <submit@bugs.debian.org>

Subject: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Sun, 18 Jun 2017 18:09:14 +0000

Package: debian-installer
Severity: grave
Justification: renders package unusable

When trying to install Debian, the installer is unable to start, and the
following error appears:

"There was an error reading data from the CD-ROM. Please make sure it is in the
drive. If retrying does not work, you should check the integrity of your CD-
ROM."

Retrying does not solve the problem. On the console, with an AMD64 image, the
following output is displayed:

    cdrom-retriever: error: Unable to find
`/w/work/free/gnomepool/main/libl/libzlo2-2-udeb/libzlo2-2-udeb_2.08-1.2+b2_amd64.udeb`

This has been tested with the live image "debian-9.0.0-amd64-i386-netinst.iso"
on multiple machines by multiple people, including on my iMac via Virtualbox,
downloaded from torrent.



-- System Information:
Debian Release: 9.0
  APT prefers stable
  APT policy: (500, 'stable')
Architecture: amd64 (x86_64)

Kernel: Linux 4.9.0-3-amd64 (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), LANGUAGE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

Message #10 received at 865015@bugs.debian.org (full text, mbox, reply):

From: Francisco Gómez García <espectalll@kydara.com>

To: 865015@bugs.debian.org

Subject: Re: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Sun, 18 Jun 2017 20:16:56 +0200

Sorry, there was a typo. I said that the ISO I tested is "debian-9.0.0-amd64-i386-netinst.iso”, however it was
"debian-live-9.0.0-amd64-gnome.iso”.

BTW, here are two screenshots showing the mentioned errors:

https://matrix.org/_matrix/media/v1/download/matrix.org/bWUljOUExCCXNbTfKonuQYVS
https://matrix.org/_matrix/media/v1/download/matrix.org/sutYvgXzGYRKJRVbkeWFsIGY

On Sun, 18 Jun 2017 18:09:14 +0000 Francisco Gómez <espectalll@kydara.com> wrote:
> Package: debian-installer
> Severity: grave
> Justification: renders package unusable
> 
> When trying to install Debian, the installer is unable to start, and the
> following error appears:
> 
> "There was an error reading data from the CD-ROM. Please make sure it is in the
> drive. If retrying does not work, you should check the integrity of your CD-
> ROM."
> 
> Retrying does not solve the problem. On the console, with an AMD64 image, the
> following output is displayed:
> 
>     cdrom-retriever: error: Unable to find
> `/w/work/free/gnomepool/main/libl/libzlo2-2-udeb/libzlo2-2-udeb_2.08-1.2+b2_amd64.udeb`
> 
> This has been tested with the live image "debian-9.0.0-amd64-i386-netinst.iso"
> on multiple machines by multiple people, including on my iMac via Virtualbox,
> downloaded from torrent.
> 
> 
> 
> -- System Information:
> Debian Release: 9.0
>   APT prefers stable
>   APT policy: (500, 'stable')
> Architecture: amd64 (x86_64)
> 
> Kernel: Linux 4.9.0-3-amd64 (SMP w/1 CPU core)
> Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), LANGUAGE=en_US.UTF-8 (charmap=UTF-8)
> Shell: /bin/sh linked to /bin/dash
> Init: systemd (via /run/systemd/system)
> 
> 

Message #15 received at submit@bugs.debian.org (full text, mbox, reply):

From: Cyril Brulebois <kibi@debian.org>

To: Francisco Gómez <espectalll@kydara.com>, 865015@bugs.debian.org

Cc: Debian Bug Tracking System <submit@bugs.debian.org>

Subject: Re: Bug#865015: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Mon, 19 Jun 2017 00:19:07 +0200

[Message part 1 (text/plain, inline)]

Control: reassign -1 live-installer

Francisco Gómez <espectalll@kydara.com> (2017-06-18):
> Package: debian-installer
> Severity: grave
> Justification: renders package unusable
> 
> When trying to install Debian, the installer is unable to start, and the
> following error appears:
> 
> "There was an error reading data from the CD-ROM. Please make sure it is in the
> drive. If retrying does not work, you should check the integrity of your CD-
> ROM."
> 
> Retrying does not solve the problem. On the console, with an AMD64 image, the
> following output is displayed:
> 
>     cdrom-retriever: error: Unable to find
> `/w/work/free/gnomepool/main/libl/libzlo2-2-udeb/libzlo2-2-udeb_2.08-1.2+b2_amd64.udeb`
> 
> This has been tested with the live image "debian-9.0.0-amd64-i386-netinst.iso"
> on multiple machines by multiple people, including on my iMac via Virtualbox,
> downloaded from torrent.

This seems to have been independently discovered by Steve (“the Packages
files in the image point to .debs using full path, not relative to the
stuff in the image”). Reassigning to live-installer, which might not be
the correct package, but is probably better than just debian-installer.


KiBi.

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Message #27 received at 865015@bugs.debian.org (full text, mbox, reply):

From: Steve McIntyre <steve@einval.com>

To: Cyril Brulebois <kibi@debian.org>, 865015@bugs.debian.org

Cc: Francisco Gómez <espectalll@kydara.com>

Subject: Re: Bug#865015: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Sun, 18 Jun 2017 23:25:39 +0100

On Mon, Jun 19, 2017 at 12:19:07AM +0200, Cyril Brulebois wrote:
>Control: reassign -1 live-installer
>
>Francisco Gómez <espectalll@kydara.com> (2017-06-18):
>> Package: debian-installer
>> Severity: grave
>> Justification: renders package unusable
>> 
>> When trying to install Debian, the installer is unable to start, and the
>> following error appears:
>> 
>> "There was an error reading data from the CD-ROM. Please make sure it is in the
>> drive. If retrying does not work, you should check the integrity of your CD-
>> ROM."
>> 
>> Retrying does not solve the problem. On the console, with an AMD64 image, the
>> following output is displayed:
>> 
>>     cdrom-retriever: error: Unable to find
>> `/w/work/free/gnomepool/main/libl/libzlo2-2-udeb/libzlo2-2-udeb_2.08-1.2+b2_amd64.udeb`
>> 
>> This has been tested with the live image "debian-9.0.0-amd64-i386-netinst.iso"
>> on multiple machines by multiple people, including on my iMac via Virtualbox,
>> downloaded from torrent.
>
>This seems to have been independently discovered by Steve (“the Packages
>files in the image point to .debs using full path, not relative to the
>stuff in the image”). Reassigning to live-installer, which might not be
>the correct package, but is probably better than just debian-installer.

That's fair enough. I think I've found a bug in live-wrapper here, and
I'm testing a fix already.

-- 
Steve McIntyre, Cambridge, UK.                                steve@einval.com
"I used to be the first kid on the block wanting a cranial implant,
 now I want to be the first with a cranial firewall. " -- Charlie Stross

Message #34 received at 865015@bugs.debian.org (full text, mbox, reply):

From: piruthiviraj natarajan <piruthiviraj@gmail.com>

To: 865015@bugs.debian.org

Subject: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Wed, 21 Jun 2017 23:55:03 -0400

[Message part 1 (text/plain, inline)]

I tried this image and it breaks down after running for a while, bringing
up the same error message.
https://cdimage.debian.org/cdimage/unofficial/non-free/cd-including-firmware/9.0.1-live+nonfree/amd64/iso-hybrid/debian-live-9.0.1-amd64-mate+nonfree.iso

[Message part 2 (text/html, inline)]

Message #39 received at 865015@bugs.debian.org (full text, mbox, reply):

From: Steve McIntyre <steve@einval.com>

To: piruthiviraj natarajan <piruthiviraj@gmail.com>, 865015@bugs.debian.org

Subject: Re: Bug#865015: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Thu, 22 Jun 2017 12:08:19 +0100

On Wed, Jun 21, 2017 at 11:55:03PM -0400, piruthiviraj natarajan wrote:
>
>I tried this image and it breaks down after running for a while, bringing up
>the same error message.
>https://cdimage.debian.org/cdimage/unofficial/non-free/cd-including-firmware/
>9.0.1-live+nonfree/amd64/iso-hybrid/debian-live-9.0.1-amd64-mate+nonfree.iso

I've just done a test installation using that exact image with no
problems. Are you *sure* you're using 9.0.1? This is one of the things
that was fixed in the 9.0.1 rebuild...

-- 
Steve McIntyre, Cambridge, UK.                                steve@einval.com
Welcome my son, welcome to the machine.

Message #44 received at 865015@bugs.debian.org (full text, mbox, reply):

From: piruthiviraj natarajan <piruthiviraj@gmail.com>

To: Steve McIntyre <steve@einval.com>

Cc: 865015@bugs.debian.org

Subject: Re: Bug#865015: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Thu, 22 Jun 2017 10:34:32 -0400

[Message part 1 (text/plain, inline)]

It turns out that my write to USB had an error as dd didn't do a good job
on my thumb drive. But again I used dd to write the image and it worked
great and I am able to  complete install. Thank you so much steve.

I know this is wrong place to ask, but anyone know why I am not able to do
root login in a bash shell via gnome-terminal?

On Jun 22, 2017 7:09 AM, "Steve McIntyre" <steve@einval.com> wrote:

> On Wed, Jun 21, 2017 at 11:55:03PM -0400, piruthiviraj natarajan wrote:
> >
> >I tried this image and it breaks down after running for a while, bringing
> up
> >the same error message.
> >https://cdimage.debian.org/cdimage/unofficial/non-free/
> cd-including-firmware/
> >9.0.1-live+nonfree/amd64/iso-hybrid/debian-live-9.0.1-
> amd64-mate+nonfree.iso
>
> I've just done a test installation using that exact image with no
> problems. Are you *sure* you're using 9.0.1? This is one of the things
> that was fixed in the 9.0.1 rebuild...
>
> --
> Steve McIntyre, Cambridge, UK.
> steve@einval.com
> Welcome my son, welcome to the machine.
>
>

[Message part 2 (text/html, inline)]

Message #49 received at 865015-done@bugs.debian.org (full text, mbox, reply):

From: Steve McIntyre <steve@einval.com>

To: piruthiviraj natarajan <piruthiviraj@gmail.com>

Cc: 865015-done@bugs.debian.org

Subject: Re: Bug#865015: debian-installer: Live installers are unable to start, "There was a problem reading data from the CD-ROM"

Date: Thu, 22 Jun 2017 15:37:55 +0100

On Thu, Jun 22, 2017 at 10:34:32AM -0400, piruthiviraj natarajan wrote:
>It turns out that my write to USB had an error as dd didn't do a good job on my
>thumb drive. But again I used dd to write the image and it worked great and I
>am able to  complete install. Thank you so much steve. 

Phew. :-)

Marking this bug as closed then.

>I know this is wrong place to ask, but anyone know why I am not able to do root
>login in a bash shell via gnome-terminal?

Sorry, no idea. Ask on debian-user@

-- 
Steve McIntyre, Cambridge, UK.                                steve@einval.com
There's no sensation to compare with this
Suspended animation, A state of bliss

Message #54 received at 865015@bugs.debian.org (full text, mbox, reply):

From: First Last <opsecghost@gmail.com>

To: 865015@bugs.debian.org

Subject: There was a problem reading data from the CD-ROM - Issues with 9.0.1

Date: Thu, 29 Jun 2017 19:59:12 -0700

[Message part 1 (text/plain, inline)]

Hi,

This is my first post so I'll ask for your forbearance. I've read this bug
and experienced the issue with 9.0.0. I've now tried to use 9.0.1 and I am
experiencing similar issues.

However, instead of presenting the CD-ROM error initially, the installation
makes it passed CD-ROM check and then when attempting to save files to disk
at approximately 24% (every time), the installer crashes.

I have observed this in VM installs and local OS attempts using 9.0.1
non-free firmware MATE versions. About to try it with Gnome (standard). All
instances use the full DVD image ~ 2.2Gb.

Thanks for considering.

Best --Z

[Message part 2 (text/html, inline)]

Message #59 received at 865015@bugs.debian.org (full text, mbox, reply):

From: Steve McIntyre <steve@einval.com>

To: First Last <opsecghost@gmail.com>, 865015@bugs.debian.org

Subject: Re: Bug#865015: There was a problem reading data from the CD-ROM - Issues with 9.0.1

Date: Sun, 2 Jul 2017 19:02:22 +0100

On Thu, Jun 29, 2017 at 07:59:12PM -0700, First Last wrote:
>Hi,
>
>This is my first post so I'll ask for your forbearance. I've read this bug and
>experienced the issue with 9.0.0. I've now tried to use 9.0.1 and I am
>experiencing similar issues.
>
>However, instead of presenting the CD-ROM error initially, the installation
>makes it passed CD-ROM check and then when attempting to save files to disk at
>approximately 24% (every time), the installer crashes.
>
>I have observed this in VM installs and local OS attempts using 9.0.1 non-free
>firmware MATE versions. About to try it with Gnome (standard). All instances
>use the full DVD image ~ 2.2Gb.

Then you're most likely seeing a very different error, I'm afraid. If
you switch to VT4 (Ctrl-Alt-F4), what error(s) do you see in the syslog?

-- 
Steve McIntyre, Cambridge, UK.                                steve@einval.com
"Yes, of course duct tape works in a near-vacuum. Duct tape works
 anywhere. Duct tape is magic and should be worshipped."
   -― Andy Weir, "The Martian"

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